Within 30 days of delivery for unused, regular-priced items in original condition.

To initiate a return:

1. Email hello@artsn.com with your order number
2. Provide photos of the item
3. We'll send return instructions

Return eligibility:

• ✓ Regular-priced items, unused and undamaged
• ✗ Sale or discounted items
• ✗ Custom or personalized orders
• ✗ Items outside 30-day window
• ✗ Used products (hygiene/food safety)

If your board arrives damaged, contact us within 7 days of delivery with:

• Order number
• Photos of damage
• Photos of packaging (if possible)

We'll replace it or refund in full - your choice. We cover all shipping costs for shipping damage.

Approved refunds are processed within 2-3 business days of receiving your return.

Refund calculation:

• Product price minus $20 shipping cost (actual cost we incurred)
• Return shipping at your expense
• Use tracked shipping (we're not responsible for lost returns)

If your order had "free shipping," the $20 shipping cost is deducted from your refund.

If your board arrives defective or you notice a defect before using it, we'll replace it or provide a full refund - your choice.

Timeline: Within 30 days of delivery

What's covered:

• Board arrived damaged in shipping
• Cracks or structural damage visible on arrival
• Warp >5mm that causes board to wobble/spin
• Handle defects or breaks
• Char rubbing off from handling (not cutting)
• Visible production defects (sawdust trapped in grain, glue, fillers)
• Significant aesthetic defects (large light patches, stains that look like repairs)

If your board develops a defect after you've started using it, we'll replace it.

Timeline: Within 30 days of delivery

What's covered:

• Handle breaks during normal use
• Board develops structural cracks
• Excessive wear after minimal use (suggests inadequate charring)
• Warp >5mm that developed after arrival and causes board to wobble/spin

What's NOT covered (these are normal):

• Carbon particles from knife cuts: Small black carbon particles released when cutting. Completely safe. Reduces with sharp knives and regular oiling.
• Knife marks showing wood underneath: Brown teakwood shows through black char where you cut. This is normal wear. Board develops character over time.
• Minor warp <5mm: Single-piece wood responds to environment. Should stabilize under cutting pressure.
• Natural patina development: Board ages and develops character with use.
• Damage from misuse: Soaking, dishwasher, heat exposure, improper storage.

Resolution:

• Replacement only (not refund) - since board has been used for food preparation
• No return required - you can keep the used board

Contact us at hello@artsn.com within 30 days with:

• Order number
• Photos showing the issue
• How long you've been using the board
• Brief description of what happened

Manufacturing defects that appear after 30 days are assessed case-by-case.

What may be covered:

• Clear production defects (handle breaks, structural cracks, char wasn't sealed properly)
• Excessive wear suggesting inadequate charring (within first 60 days)

What's NOT covered:

• Environmental damage (warping from climate, humidity changes)
• Wear from improper care (soaking, dishwasher, not oiling)
• Normal aging and character development
• Minor warp that developed over time

Contact us at hello@artsn.com with:

• Order number
• Photos showing the issue
• Purchase date and timeline of when issue appeared
• Description of how you've been caring for the board

We'll assess and determine if the issue is covered.

All sales final - no returns or exchanges.

Samples are sold as-is with unique characteristics. All purchases final.

Exception: If sample arrives structurally defective, we'll provide store credit. No return required.