ARTSN · Shipping Policy

Shipping & Delivery

Everything you need to know about how we get your board to you, and what to do if something goes wrong on the way.

Before it ships

Processing times

In-stock orders are processed within 1–2 business days. Pre-orders ship on the date shown at checkout, we'll send tracking as soon as your board leaves us.

If you placed a pre-order, referred to as "Next Batch" on our website, your confirmation email will include the expected delivery window. We'll reach out directly if anything changes.

After it ships

Tracking your order

You'll receive a tracking number by email as soon as your board ships. If tracking hasn't updated in 5+ business days, reach out and we'll look into it.

Australian orders ship via Australia Post. US orders ship via FedEx or USPS depending on your location. International orders ship via a tracked international courier.

Issues

If your order shows delivered but isn't there

Check with neighbours, your building manager, or any alternate entry points, couriers sometimes leave packages in unexpected spots.

If it's still missing, contact us with your order number. We'll review the carrier's delivery confirmation and work through it with you. Where the carrier confirms a delivery error, we'll arrange a replacement immediately.

Safe place deliveries: If your order was left in a safe place by the carrier, check around your property before contacting us, these are often found quickly once you know to look.

In the event that you cannot locate a delivery, and your address is confirmed correct, courier tracking confirms delivery at your address, any claims must be directed at the courier not ARTSN.

Damaged in transit

Boards occasionally sustain damage during long international shipping journeys. If your board arrives cracked, split, or structurally damaged, contact us with a photo and we'll arrange a replacement right away.

You won't need to return a damaged board — keep it for serving or attempt a repair with food-safe wood glue if you'd like to get more use out of it.

Common questions

Can I change my delivery address after ordering?
Contact us as soon as possible at hello@artsn.com. If your order hasn't shipped yet, we can usually update it.

My tracking hasn't moved in several days.
International shipments occasionally sit in customs without updating. Give it 3–5 additional business days — if it still hasn't moved, reach out and we'll investigate.

I ordered multiple items, will they arrive together?
Most orders ship together. If items are split across batches, we'll notify you and send tracking for each shipment separately.